Returns and Exchanges

Returns

We operate with a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt for proof of purchase.

To initiate a return you can contact us at support@imzileather.com.

You will need to ship the item to location where it was purchased from, as we maintain our inventory in two seperate locations.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.